Terms of Use

1. About these terms

These terms of use govern your access to and use of the PassportWait website at passportwait.co.uk. By using this website, you confirm that you accept these terms and agree to comply with them. If you do not agree with any part of these terms, please do not use the site.

2. Who we are

PassportWait is an independent, community-driven website. We are not affiliated with, endorsed by, or connected to HM Passport Office, the Home Office, or any UK government department. For official passport information, please visit GOV.UK.

3. Acceptable use

You may use PassportWait for lawful purposes only. When submitting reports or interacting with the site, you agree not to:

• Submit false, misleading, or fabricated processing time data
• Use the site to harass, abuse, or harm others
• Attempt to gain unauthorised access to our systems or data
• Use automated tools to scrape, harvest, or extract data in bulk without our written permission
• Introduce viruses, malware, or any other harmful material
• Impersonate any person or misrepresent your affiliation with any organisation

We reserve the right to remove any submission and restrict access to the site if we reasonably believe these terms have been breached.

4. Data accuracy and disclaimer

All processing times, averages, and statistics displayed on PassportWait are based on voluntary, unverified reports submitted by members of the public. While we take reasonable steps to identify and flag outliers, we cannot guarantee the accuracy, completeness, or reliability of any data shown on the site.

The information on PassportWait is provided for general guidance only. It should not be relied upon as a substitute for official information from HM Passport Office or the Post Office Check and Send service. We strongly recommend checking official sources before making travel plans or time-sensitive decisions.

5. Intellectual property

The design, layout, graphics, and original content of PassportWait are owned by us or our licensors and are protected by copyright and other intellectual property laws. You may view and print pages from the site for your own personal, non-commercial use, provided you do not modify any content and you retain all copyright and proprietary notices.

The crowdsourced processing time data submitted by users is made available for public benefit. You may reference or cite this data provided you attribute it to PassportWait and link back to passportwait.co.uk.

6. Your submissions

By submitting a report to PassportWait, you grant us a non-exclusive, royalty-free, worldwide licence to use, display, and publish the data you provide (excluding your email address) as part of the public dataset. Your email address is handled in accordance with our Privacy Policy.

You confirm that any information you submit is, to the best of your knowledge, accurate and relates to a genuine passport application.

7. Limitation of liability

To the fullest extent permitted by law, PassportWait and its operators shall not be liable for any loss or damage arising from your use of, or inability to use, this website. This includes, without limitation:

• Any direct, indirect, or consequential loss
• Loss of income, business, or anticipated savings
• Missed travel, flights, or bookings due to reliance on data shown on this site
• Any loss arising from inaccurate or incomplete user-submitted data

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under English law.

8. Links to other websites

PassportWait may contain links to third-party websites, including GOV.UK and the Post Office. These links are provided for your convenience and information. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

9. Changes to these terms

We may revise these terms at any time by updating this page. The "Last updated" date at the top of this page indicates when the terms were last changed. By continuing to use PassportWait after changes are posted, you accept the revised terms.

10. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact us

If you have any questions about these terms, please email us at [email protected].